Contact the Nail Snail® Team

The Nail Snail® Team pride ourselves on exceptional customer service.  We are here to help make baby-nail-care easier and stress-free. If you have a question about your order, shipping, using your Nail Snail®, wholesale orders, feedback or anything else, our friendly team would love to hear from you.

You might find what you’re looking for here:

• FAQs – Common questions about the Nail Snail® and how to use it

• How to use the Nail Snail® – Step-by-step guide for trimming tiny nails

• Shipping & returns – Delivery times, tracking and returns

   

  Other ways to reach us

  Email
  📧 hello@nail-snail.com
  We aim to respond within 1–2 business days (Mon–Fri, AEST).

  Mailing address
  📮 Nail Snail®
  PO BOX 101
  Banora Point NSW 2486
  Australia

  Wholesale & distribution
  If you’re interested in stocking the Nail Snail®, please visit our
  Wholesale & Distribution page first.

  You can also keep in touch via our social channels:

Send us a message

Pop your details in the form and we’ll get back to you as soon as we can (usually within 1–2 business days).

To help us help you faster, please include:

• Your order number (if you have one)

• The email address used at checkout

• A short description of how we can help (order issue, product question, wholesale, collaboration, etc.)